1. How to register Online ?
To register online visit the portal
https://urjapay.andaman.gov.in. Click on Signup menu and fill in the details like username,email Id,password,mobile number,security question and secret answer and click on the Register Button to complete the online registration.
2. To which mobile number does the One Time Password (OTP) will be sent?
The One Time Password (OTP) will be sent to the registered mobile number linked with the consumer no. which you are adding. Upon OTP verification only, the consumer will be added to your online account.
3. How to add consumers in my online account ?
Login into to the portal and click on "Add Consumer" menu. Enter the consumer number as mentioned in the bill and click on "Add" button. An One Time Password (OTP) will be sent through SMS to the registered mobile number of the consumer. Upon verifying the OTP, the consumer will be added into your online account.
4. How to delete a consumer from online account ?
Login into to the portal and click on "Delete Consumer" menu. Click on the delete icon respective to the consumer you want to delete. An One Time Password (OTP) will be sent through SMS to the registered mobile number of the consumer. Upon verifying the OTP, the consumer will be deleted from your online account.
5. How to register my mobile number ?
Visit your respective Electricity Site Office for registering the mobile number.
6. Where I can Pay my bills ?
You can pay your Utility Bills from following points
- Web Self Service at https://urjapay.andaman.gov.in
- e-Dweep Kendra- Common Service Centre (CSC)
- Electricity Department Site Office Payment Counters
7. I have forgotten my Online password. How to retrieve the password ?
If you have forgotten your Online Password then visit our portal https://urjapay.andaman.gov.in. Click on the Sign In and then click on Forgot Password link on the home page. Enter your username,eMail ID,select the secret question from the list and type the secret answer as entered during registration. A random password will be sent to your registered mobile number in SMS. Click on signin and enter username and new password to login.
8. What if I have forgotten my Password as well as my Secret Answer ?
If you have forgotten your Password as well as Secret Answer then call our Support Center and provide your emailid. Validate your details with our agent and on successful verification, a random password will be sent to your regisetered mobile number. Use the password to login.
9. Can I pay for multiple services? Can I pay for owner / tenant / relative / friends?
You may pay for any number of services. The consumer nos. can be added using the Add Consumer No. menu. Please note, the One Time Password (OTP) will be sent to the registered mobile number of the consumer which you are adding. Upon OTP verification only, the consumer will be added to your online account.